Job Description
UX/UI Design Expertise: Strong understanding of UX/UI design principles and best practices, with experience designing for call center and customer service environments.
Development Skills: Proficiency in front-end development (HTML, CSS, JavaScript) and experience with serverless architectures and AWS Lambda for backend logic.
AWS Connect & Integration: In-depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.).
Prototyping & Wireframing: Proficiency in design tools such as Figma, Sketch, Adobe XD, and experience creating high-fidelity prototypes, wireframes, and interactive designs.
Problem-Solving & Analytical Skills: Strong ability to leverage data, customer feedback, and analytics to inform design and development decisions.
Collaboration & Communication: Excellent communication skills with the ability to work cross-functionally with development, IT, and business teams to ensure successful delivery of solutions.
Preferred Experience:
Experience with AI-driven customer service tools such as chatbots and virtual assistants built on Amazon Lex.
Familiarity with Agile development methodologies and project management tools such as Jira and Trello.
AWS Certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer).
Knowledge of customer behavior analytics, service optimization, and key performance metrics for customer service operations.
Job Tags
Remote job,
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