Job Description

Retail Operations Manager

Job Type: Full-time

Salary: $100,000+ USD per year DOE

 

Welcome to Dockside!  You might know us by one of our four retail cannabis stores located throughout Seattle.  We are a Washington state licensed (I502) retailer specializing in quality medical and recreational cannabis products and accessories.  We aren’t just any cannabis retailer, however, as we constantly innovate, take pride in our inclusive and welcoming culture and are always evolving how we do business.   We are proud to say we opened one of the first medical dispensaries in WA state and were the very first to be certified as a reliable source for quality cannabis products under the Patient Focused Certification Program.  Our roots are deep as a medical cannabis purveyor.  We also love to brag about some other amazing things about us:  we are women and minority owned and live values of community, inclusivity, integrity, and health. 

We need a smart, passionate, and creative leader not afraid of taking the road less traveled and excited by the challenge of building businesses in the face of uncertainty as we continue opening stores across Washington and beyond. We need leaders not afraid of wearing many hats and managing a constantly changing workflow. We need leaders that are dedicated to the brand and the use of cannabis and passionate about the future of the industry. We are looking for a creative and dedicated individual who will fit with our collaborative culture. This is a hands-on role where you will be regularly engaging with store leadership and employees at each of our retail locations.  

As part of our structure that is unique to cannabis sales in WA state, AMO Enterprises NW is the professional services wing of our enterprise.  In this role, you would work for AMO Enterprises NW while performing functions that serve the entire company.

 

The Ideal Candidate Would Possess: 

• A demonstrable eager curiosity and is confidently communicative
• Energetic, positive, engaging approach to work
• Previous retail store management experience across a wide range of operational hours and preferably, multiple locations.  Cannabis experience is not required but would be beneficial.
• A background and work history that demonstrate a high level of integrity
• Is able to strike a balance between being half player/half coach
• Experience developing team members to elevate culture, language, behaviors.  Previous experience training retail employees of all levels is ideal.
• Demonstrated work experience in promoting equity and inclusion in a retail environment
• Knowledge or background in TQM or similar process improvement structures/framework  aimed at improving customer satisfaction
• Reliable transportation for traveling between locations

Key Responsibilities:

• Collaborate with the Managing Director to implement and enforce operational policies and procedures across all retail locations.
• Monitor and enhance the customer experience by ensuring high standards of safety, service, cleanliness, and organization within the stores.
• Play a key role in ensuring compliance with company policies, as well as jurisdictional laws and policies.
• Actively engage with retail store teams, serving as a point of contact for operational inquiries, leadership, and support.
• Act as a liaison between store locations and the corporate office, facilitating communication and addressing operational challenges.
• Assist in managing staffing needs, including recruitment and scheduling, to maintain optimal staffing levels.
• Support Store management in navigating operational systems, PTO fill-in, on-boarding, and shift coverage.
• Provide on-the-ground support during unforeseen events, such as weather emergencies, break-ins, and staffing shortages, to assist the Managing Director and Store Management and ensure seamless retail operations. 
• Assist in analyzing sales data and operational reports to identify opportunities for improvement and implement corrective actions.
• Collaborate with the Managing Director and Store Management to contribute to the development and management of the operational budget, working towards achieving financial objectives.
• Collaborate with the Managing Director on delivery of sales and customer service training programs to Dockside associates. 
• Assist in monitoring operational expenses and identifying cost-saving opportunities, with a focus on store expenditures. 
• Participate in the development and implementation of operational strategies and training programs for all store operational needs, including on-boarding of new employees and continued training and development.

 

Qualifications:

• 5+ years of Retail Management or related qualified work experience preferred.
• 3+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service (experience: retail)
• 3+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills (skill: leadership and communication).
• 3+ years of experience in a customer service oriented role (experience: customer service)
• Proven experience in an elevated supervisory role within the retail sector, with multi-unit experience preferred.
• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Familiarity with retail operations, including inventory management, staff training, and customer service.
• Ability to analyze operational data and implement improvements.
• Flexibility and adaptability in a fast-paced retail environment.
• Capability in a variety of technologies including Google/Office products, POS systems
• Leadership skills to motivate and guide a diverse team.
• Lead and plan weekly conference calls and quarterly in person meetings with Store Managers and Support team to ensure positive communication 
• Minimum High School or GED.

This role offers an exciting opportunity for an operations-focused individual to contribute to the success of our retail chain. If you have a passion for operational excellence and leadership in a retail setting, we invite you to apply for this position.

 

Working With Us:

 

This position may require some evening and weekend work as our retail operations are 8am  - 11pm most days except holidays. Visiting and filling in at retail locations is required on occasion. The expectation is that most time spent will be in shop (3-5 days a week), while some strategy meeting work may be done remotely or in-office sessions. Candidates must reside in Western Washington, no relocation packages and we do not sponsor visa candidates.

AMO Enterprises NW is an Equal Opportunity Employer. AMO does not discriminate or determine employment on the basis of race, religion, sex, gender identity, age, or any other factor; employment decisions are made only on the basis of qualifications, merit, and business needs. AMO is committed to an environment of mutual respect and maintains a zero-tolerance policy in regard to discrimination or harassment of any kind.  We also value the power of diverse lived experiences and perspectives.

We offer fantastic benefits to all employees who work 25+ hours a week including:

• Medical insurance (80% employer paid premiums)
• Dental insurance
• Vision Insurance
• Flexible spending accounts (FSA)
• Generous and flexible PTO
• 401K with company match (after 90 days)
• Discounted rates on life insurance and other insurance products through AFLAC
• 6 paid holidays per year
• $15,000 in employer-paid life insurance
• Flexible schedules
• Employee discount of up to 40% off at Dockside stores

 

We offer a competitive compensation and benefits package, and a collaborative work environment in an emerging market.  The job description is representative of typical duties and responsibilities for the position and it is not all inclusive. Other duties and responsibilities may be assigned by the company to fluctuate with business needs.

Please submit both a resume and a cover letter detailing your experience and why you want to work for us.  We are interested in you whether or not you have experience in cannabis! Applications without cover letters will get lower priority in our screening process. We will accept applications until filled. Reference and background checks for finalists are part of the recruiting process of AMO and the Dockside Cannabis stores it serves.

 

Job Tags

Holiday work, Full time, Work experience placement, Remote job, Relocation, Flexible hours, Shift work, Afternoon shift, 3 days per week,

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