Job Description
Strikingly is a modern, mobile-optimized website builder that's extremely easy to use. Our mission is to give everyone the power to unleash their individuality.
Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We're backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
We're looking for a Bilingual Chinese - English Non-Voice Customer Support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.
You'll also translate our product into Chinese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.
Your job is to spread happiness and create WOW moments to our customers, specifically:
1. Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone
2. Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)
3. Translate our product and all customer communications like newsletters, lifecycle emails and more
4. Develop expertise on our product and internal software to help our customers efficiently
5. Maintain happiness and positivity in every customer and team interaction
We ask our Happiness Officers to have:
1. Professional level Chinese and English communication skills
2. Strong passion to help people with different learning curves
3. Deep love for learning new things, problem solving, and analytical skills
4. Experience in customer service in a fast-paced environment
5. Availability to work at full time capacity (40 hours per week)
6. Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least 20Mbps internet connection
And we offer our all our Happiness Officers:
1. Convenience in working from anywhere
2. Fun and collaborative international working environment
3. Opportunities for career advancement
4. Training and growth opportunities
5. Paid leave with tenure of one (1) year and above
Employment Type: Full-Time
Salary: $ 5.00 6.00 Per Hour
Job Tags
Hourly pay, Full time,
Similar Jobs
Get It - Marketing
Benefits You'll Enjoy: 401(k) matching Dental insurance Health insurance Opportunities for career advancement... ...fully remote position, offering you the flexibility to work from the comfort of your home while making a positive difference in the lives of our clients...
Everlight Solar
Everlight Solar is seeking a Personal Assistant to perform a variety of administrative tasks including data entry, assisting in the planning and execution of company-wide events, and personal errand-based tasks. This is a In-person, full-time, entry level position. Travel...
Evara Group
About the job Work From Home Remote Data Entry Operator The Data Entry Operator enters data from images into the data capture system. Inputs Appropriate data in prescribed format, utilizing basic knowledge of computer software or system. Cross References data to...
Izuma Networks
...responsible for answering support calls, texts, emails, and chats from technical customers regarding... ...your comments.~A quiet and dedicated work environment. A place where you can work... ...Salary and Benefits~Remote work-from-home work environment~Flexible Hours~Unlimited...
PwC
...purpose-led and values-driven leader at every level. To help us achieve this we have the PwC... ...:Certified Public Accountant (CPA), CFA, MBA or equivalent qualifications.Preferred... ...PwC does not intend to hire experienced or entry level job seekers who will need, now or in...