Job Description

Bald Head Coffee Co. + Market Supervisor Supervisor Duties and Responsibilities

1. Create a Play Call before every shift to determine which employee is in which position and when employees get their breaks
2. Delegate duties to employees to ensure all daily/weekly tasks are completed promptly and to the standard set by the General Manager
3. Ensure all policies, procedures, and practices implemented by the General Manager are enforced and adhered to in the absence of the General Manager
4. Ensuring all food and drink items are disposed of when out of date
5. Ensure milk counts, pastry counts, and temperature checks are completed and accurate
6. Inventory spot checks as assigned by General Manager
7. Count received orders and compare to order sheet. Must report any discrepancies to the General Manager
8. Train or oversee the training of new hires to the standards set by Cliff House Maine and the General Manager
9. Counting the cash drawer every night to ensure the count is accurate
10. Must report any concerns pertaining to policy adherence, cash handling negligence, employee performance, etc. to the General Manager
11. Must step in to handle any guest issues or complaints and must handle the situation with great care and grace. Must be able to resolve guest complaints in a manner that is correct for the guest and the business OR know to defer to the General Manager if needed
12. May be occasionally responsible for minor Manager duties in the absence of the General Manager such as counting inventory and inputting orders

QUALIFICATION REQUIREMENTS:

Must have all the knowledge and experience required of barista and trainer. Our ideal candidate has a passion for hospitality and wants to share their food, beverage and service knowledge with others. Weekend availability required. Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Full time, Local area, Shift work, Night shift, Weekend work,

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